Making a claim
How to make a claim
Whilst i4me have authority to arrange and administer your insurance policy, we do not have claims handling authority. Insurers will either manage claims themselves or appoint a specialist claims handler to administer your claim.
If you need to make a claim under your policy please see contact details below or refer to your policy documents 'How to make a claim':
If your policy is underwritten with AVIVA (Policy No. Prefix 1960N00018/)
United Kingdom
If your policy is underwritten with PRESTIGE (Policy No. Prefix i4me/PRST)
United Kingdom
If your policy is underwritten with PLUM UNDERWRITING (Policy No. Prefix I4ME2PFX)
United Kingdom (excluding Northern Ireland)
eflex.claims2@plum-underwriting.com
Northern Ireland
If your policy is underwritten with ARKEL (Policy No. Prefix i4me/AKL)
For Landlords Policies
If your policy incepted or renewed after 01 July 2024
uk.gbtechnical.adjusting@gbtpa.com
(Please note that claims are administered by Gallagher Bassett)
If your policy incepted or renewed prior to 01 July 2024
(Please note that claims are administered by CPA Chartered Loss Adjustors)
For Holiday Home, Home, Static Caravan
(Please note that claims are administered by CPA Chartered Loss Adjustors)
If your policy is underwritten with PEN Underwriting (Policy No. Prefix i4me/PAU)
United Kingdom (excluding Northern Ireland)
PrestonNewClaims@directgroup.co.uk
(Please note that claims are administered by Direct Group)
If your policy does not start with any of the above, please refer to your policy book or contact us at 03333 233881
To enable your claim
To be dealt with quickly your insurers may require you to provide them with assistance and evidence that they require concerning the cause and value of any claim. Ideally, as part of the initial notification, you will provide:
- Your name, address, and telephone numbers
- Policy/Certificate number
- Police details/Crime Reference number where applicable
- The cause of the loss or damage
- Details of the loss or damage together with claim value if known
- Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses